Shipping and Return Policy

Our 60-Day Money-Back Guarantee

Your satisfaction is our goal, and we strive to provide you with the right product to meet your needs. If you find that a product you have purchased from us does not work for you, we will refund your investment, no questions (okay maybe a couple of questions so we know how to make it better)

  • You may return any item for a refund within 60 days of purchase, provided the item is unused and in good condition.
  • If your order arrives damaged, contact us immediately for a prompt replacement.
  • All filter cartridges returned for refund must be by law unused and in their original packaging.
  • Any returns requested after 60 days, unused and still in the box, can get store credit for the amount (excludes shipping paid).
  • Please call or email us for a Return Merchandise Agreement (RMA) before shipping your product. You will receive instructions on returning the item at that time. You must pay for shipping to return the item to us unless you were shipped the wrong item(s).
  • We will provide your refund or store credit of the purchase price once we have received the product in restockable condition.

Manufacturer's warranties depend on the product and factory warranty specifications. Just contact us, and we will help you out.

Shipping Policy

We ship our products through the US Postal Service or by UPS if the order is large and traveling across the country from our fulfillment center in Poway, CA..

  • Please enter any special instructions for shipping and/or delivery on the checkout page.
  • Express shipping is available by choosing it during checkout

International Orders (Shipments to Canada, Europe, Australia and Mexico)

For international shipments, we do not charge, nor do we assume responsibility for taxes, duty or brokerage fees. All additional fees charged by UPS International, USPS, customs, brokerages, etc are to be paid by the customer and duties/taxes/fees may vary depending on the country and some cases the province where the final destination of the order is shipped.

Local Pickup: Anyone who wants to pickup their order must call and schedule an appointment by calling 602-625-1875 after placing their order. We would love to meet you! Our address is 12600 Stowe Drive STE 8, Poway, CA 92064