Our 30-Day Money-Back Guarantee
Your satisfaction is our goal, and we strive to provide you with the right product to meet your needs. If you find that a product you have purchased from us is not what you wanted, we will give you your money back. You may return any item for a refund within 30 days of purchase, provided the item is unused and in good condition. All filter cartridges returned for refund must be unused and in their original packaging. Please call or email us for a return notification before shipping your product. You will receive instructions on returning the item at that time. You must pay for shipping to return the item to us, and we will provide a refund of the purchase price upon receipt of the product. Warranties depend on the product and factory warranty specifications.
We found that the simplest way to ship our products is through the Postal Service, as there is always a Post Office nearby, or by UPS if the order is large and traveling across the country from our fulfillment center in Northern California.
If you prefer a different type of shipping or delivery time, we welcome a phone call or e-mail. We will send by UPS if instructed to do so.
We have tried, and continue to try, to keep the shipping charges as low as possible. We will try to keep the shipping as fast and inexpensive as we can. Your receipt will normally be in the box with your order, but some may come directly by e-mail or first class mail.
Out of the country packages will come by international priority mail, unless otherwise requested. This, usually, has the least cost in the fastest time, but most of the time will be higher than the US priority mail estimate on the shopping cart. We will call or e-mail you for approval if the cost is higher than the shopping cart priority mail estimate.