Our 60-Day Money-Back Guarantee

Your satisfaction is our goal, and we strive to provide you with the right product to meet your needs. If you find that a product you have purchased from us is not what you wanted, we will give you your money back.  You may return any item for a refund within 60 days of purchase, provided the item is unused and in good condition. All filter cartridges returned for refund must be unused and in their original packaging. Please call or email us for a return notification before shipping your product. You will receive instructions on returning the item at that time. You must pay for shipping to return the item to us, and we will provide a refund of the purchase price upon receipt of the product.  

Please note there is a 15% restocking fee for all returns unless

          - Product is defective or

          - The wrong product was shipped to you.

Manufacturer's warranties depend on the product and factory warranty specifications.

 

Shipping Policy

We ship our products is through the Postal Service or by UPS if the order is large and traveling across the country from our fulfillment center in Boise, Idaho.  Express shipping is available by choosing it during checkout